Terms & Conditions

Welcome to TREKIO.

These Terms & Conditions govern your use of the TREKIO website and your purchase of products through our online store.

TREKIO is a brand operated by Gautam Enterprises, located at New Kath Mandi Road, Hansi, Haryana, India.

By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. Website Use

You may use the TREKIO website for lawful purposes and for purchasing products for personal use.

You must not use the website for any unlawful, fraudulent or unauthorized purpose.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

Actual product appearance may vary slightly due to lighting, photography, screen settings or manufacturing variations.

3. Product Availability

All products are subject to availability.

TREKIO reserves the right to limit quantities, discontinue products or make changes to product availability when necessary.

4. Pricing

Prices displayed on the website are subject to change without prior notice.

In case of an obvious pricing or listing error, TREKIO reserves the right to correct the error and take appropriate action regarding the affected order.

5. Orders

Placing an order through our website constitutes a request to purchase the selected product.

TREKIO reserves the right to verify or cancel an order where reasonably necessary, including cases involving incorrect pricing, product unavailability, incomplete information, suspected fraudulent activity or other operational/legal reasons.

6. Payment

Customers may use payment methods made available on the website.

Payments may be processed by third-party payment service providers.

7. Cancellation

An order may be cancelled only before it is dispatched.

Once the order has been dispatched, cancellation will not be available.

For cancellation requests:

Email: trekio2026@gmail.com
Phone / WhatsApp: 9355510189

8. Shipping & Delivery

Orders are generally processed for dispatch within 24–48 hours.

Estimated delivery may generally take 3–7 business days after dispatch, depending on the delivery location and courier service.

9. Exchange & Replacement

TREKIO provides exchange/replacement only in eligible circumstances as described in our Return, Refund & Cancellation Policy.

Eligible cases may include:

Size-related exchange
Damaged product
Incorrect product received

10. No Refund Policy

TREKIO does not provide refunds for delivered products under its standard exchange/replacement policy.

Eligible cases are handled through exchange or replacement, subject to the applicable policy.

11. Intellectual Property

All content available on the TREKIO website, including the brand name, logo, product images, product descriptions, graphics, website design, text, videos and other original content, is owned by or licensed to TREKIO/Gautam Enterprises unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without prior written permission.

12. User Conduct

You agree not to:

Use the website for unlawful purposes
Attempt unauthorized access
Interfere with website security
Introduce malicious software
Misuse promotional offers
Provide false or misleading information
Use the website in a manner that may harm TREKIO or other users

13. Reviews and User Content

If the website allows customers to submit reviews, photographs, comments or other content, users are responsible for ensuring that their content is lawful and does not infringe the rights of others.

TREKIO may remove content that is unlawful, misleading, abusive, offensive or otherwise inappropriate.

14. Third-Party Services

The website may use third-party services such as payment gateways, courier services, analytics tools and advertising platforms.

TREKIO is not responsible for independent third-party services beyond its reasonable control.

15. Website Availability

We aim to keep the website available and functioning properly. However, we do not guarantee uninterrupted or error-free access at all times.

16. Limitation of Liability

To the maximum extent permitted by applicable law, TREKIO/Gautam Enterprises shall not be responsible for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Changes to These Terms

TREKIO reserves the right to update or modify these Terms & Conditions from time to time.

Updated terms will be published on this page.

18. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable location, subject to applicable law.

19. Contact Us

TREKIO
Operated by: Gautam Enterprises
Business Address: New Kath Mandi Road, Hansi, Haryana, India