Return, Refund & Cancellation Policy

At TREKIO, we want you to receive products that meet your expectations. To provide a straightforward shopping experience, we offer exchange/replacement only for eligible cases.

1. Exchange & Replacement Period

Customers can request an exchange or replacement within 5 days from the date of delivery.

Requests made after the 5-day period may not be accepted.

2. Size Exchange

If you receive the product and the size does not fit, you may request an exchange within the applicable 5-day period.

The product must be:

  • Unused and unworn

  • In its original condition

  • Free from any marks, stains or damage

  • Returned with original packaging

  • Returned with all tags/accessories, wherever applicable

Size exchange is subject to availability of the requested size.

3. Damaged or Incorrect Product

If you receive a product that is damaged, defective or different from the product ordered, please contact us within 5 days of delivery.

Customers may be asked to provide clear photographs and/or videos of the product and packaging for verification.

After verification, TREKIO may arrange a replacement for the eligible product.

4. Products Not Eligible for Exchange or Replacement

Exchange or replacement will generally not be accepted if:

  • The product has been worn or used

  • The product has been washed or cleaned

  • The product has been damaged after delivery

  • The product shows signs of excessive use

  • The original packaging is missing or substantially damaged

  • Tags or accessories, where applicable, are missing

  • The request is made after the 5-day exchange period

  • The product has been altered or modified by the customer

  • Damage is caused due to improper use or care

5. No Refund Policy

TREKIO does not offer refunds for delivered products.

Eligible cases will be handled through exchange or replacement only, subject to the terms of this policy.

Once an order has been delivered, customers cannot request a refund merely because they do not want the product.

6. Return Shipping

For eligible size exchanges or replacement requests, the applicable return/reverse-shipping process will be communicated by TREKIO customer support.

TREKIO reserves the right to verify the condition and eligibility of the product before approving an exchange or replacement.

7. Exchange / Replacement Process

To request an exchange or replacement, contact us at:

Email: trekio2026@gmail.com
Phone / WhatsApp: 9355510189

Please provide:

  • Order Number

  • Customer Name

  • Registered Mobile Number

  • Reason for exchange/replacement

  • Clear photographs/videos of the product, if requested

Our team will review the request and communicate the next steps.

8. Cancellation Policy

Orders can be cancelled only before dispatch.

Once an order has been dispatched/shipped from our facility, the cancellation request will not be accepted.

If you wish to cancel an order before dispatch, contact us as soon as possible at:

Email: trekio2026@gmail.com
Phone / WhatsApp: 9355510189

Cancellation requests received after dispatch cannot be processed.

9. Delivery Refusal / RTO

Customers are requested to accept their orders at the provided delivery address.

If an order is returned to the sender because of customer-related reasons such as refusal to accept the package, incorrect address or repeated unavailability, TREKIO may review the case before processing any future order from the same customer.

10. Policy Changes

TREKIO reserves the right to modify this Return, Refund & Cancellation Policy from time to time. Any updated policy will be published on this page.

For assistance regarding an exchange or replacement, please contact:

TREKIO
Gautam Enterprises
New Kath Mandi Road, Hansi, Haryana, India
Email: trekio2026@gmail.com
Phone / WhatsApp: 9355510189