Privacy Policy

TREKIO, operated by Gautam Enterprises, respects your privacy and is committed to protecting the personal information you provide while using our website.

This Privacy Policy explains how we collect, use, store and protect information when you visit or make a purchase through our website.

By using the TREKIO website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order or contact us, we may collect information such as:

Personal Information

  • Full name

  • Email address

  • Mobile/phone number

  • Billing address

  • Shipping/delivery address

  • City, State and PIN Code

  • Order details

  • Information provided when contacting customer support

Payment Information

Payments may be processed through third-party payment service providers.

TREKIO may receive information necessary to confirm and manage your payment and order, but we do not intend to store complete payment card details such as full card numbers or CVV information on our own systems.

2. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of website visits

  • Referring pages

  • General website usage information

This information may be used to improve website performance, security and user experience.

3. Cookies

Our website may use cookies and similar technologies for purposes such as:

  • Website functionality

  • Shopping cart functionality

  • Remembering preferences

  • Website analytics

  • Improving user experience

  • Security

  • Marketing and advertising, where applicable

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

4. How We Use Your Information

TREKIO may use information collected for purposes including:

  • Processing and delivering orders

  • Confirming orders and payments

  • Providing customer support

  • Handling exchange or replacement requests

  • Communicating regarding orders

  • Improving our products and website

  • Preventing fraud and misuse

  • Maintaining website security

  • Understanding website usage and customer preferences

  • Sending promotional communications where permitted

  • Complying with applicable legal requirements

5. Sharing of Information

We may share relevant information where reasonably necessary to operate our business, including with:

  • Courier and logistics partners

  • Payment service providers

  • Website and technology service providers

  • Analytics and marketing service providers, where applicable

  • Customer-support service providers

  • Government authorities or law-enforcement agencies where required by law

We do not intend to sell your personal information as a standalone commercial product.

6. Third-Party Services

Our website may use third-party services for payment processing, delivery, analytics, advertising or other website functions.

These third parties may process information according to their own privacy policies and applicable laws.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, handle exchanges or replacements, maintain business records, comply with legal requirements, resolve disputes and prevent fraud.

9. Your Rights and Requests

Subject to applicable law, you may contact us regarding your personal information, including requests relating to access, correction or deletion of information.

Email: trekio2026@gmail.com
Phone: 9355510189

We may need to verify your identity before processing certain requests.

10. Children's Privacy

Our website is intended for general consumers and is not knowingly directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

11. Links to Other Websites

Our website may contain links to third-party websites or services.

TREKIO is not responsible for the privacy practices, content or security of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

TREKIO
Operated by: Gautam Enterprises
Business Address: New Kath Mandi Road, Hansi, Haryana, India

Email: trekio2026@gmail.com
Phone / WhatsApp: 9355510189