Frequently Asked Questions

1. What products does TREKIO sell?

TREKIO currently offers premium slippers and flip-flops. We plan to expand our footwear collection with additional styles and categories in the future.

2. How long does delivery take?

Orders are generally processed within 24–48 hours. After dispatch, delivery may generally take 3–7 business days depending on your location and courier service.

3. Can I cancel my order?

Yes, but only before your order is dispatched.

Once the order has been dispatched, cancellation is not available.

4. Can I return my product?

TREKIO follows an exchange/replacement-only policy for eligible cases. We do not provide refunds for delivered products under our standard policy.

5. Can I exchange the product if the size does not fit?

Yes. Size exchange can be requested within 5 days of delivery, provided the product is unused, unworn and in its original condition and packaging.

Exchange is subject to availability of the requested size.

6. What if I receive a damaged product?

Please contact us within 5 days of delivery and provide photographs/videos of the product and packaging when requested.

After verification, an eligible damaged product may be replaced.

7. Will I get a refund?

No. TREKIO does not provide refunds for delivered products under its standard policy. Eligible cases are handled through exchange or replacement.

8. Can I exchange a used or worn product?

No. Products that have been worn, used, washed, damaged or altered by the customer are generally not eligible for exchange or replacement.

9. How can I contact TREKIO?

You can contact us through:

Email: trekio2026@gmail.com
Phone / WhatsApp: 9355510189

10. What information should I provide when contacting customer support?

Please provide your order number, name, registered mobile number and details of your concern. For product-related complaints, photographs/videos may also be requested.

11. Who operates TREKIO?

TREKIO is a footwear brand operated by Gautam Enterprises.

Business Address: New Kath Mandi Road, Hansi, Haryana, India.