Shipping Policy

At TREKIO, we aim to process and dispatch your order as quickly as possible.

Order Processing

Orders are generally processed and prepared for dispatch after successful order confirmation.

The order may be dispatched within 24–48 hours, subject to product availability, order verification and other operational circumstances.

Delivery Time

After dispatch, the estimated delivery time may generally be 3–7 business days, depending on the delivery location, courier service and other logistical factors.

Delivery timelines are estimates and may vary due to circumstances such as:

• Courier delays

• Weather conditions

• Public holidays

• Remote delivery locations

• Operational or logistical issues

• Unforeseen circumstances

Shipping Address

Customers are responsible for providing complete and accurate delivery information.

TREKIO shall not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate information provided by the customer.

Order Tracking

Where tracking information is available, customers may receive shipment tracking details through the contact information provided while placing the order.

Delivery Issues

If your package appears damaged at the time of delivery, customers are advised to take photographs/videos of the package and product and contact us as soon as possible.

For eligible damaged or incorrect products, TREKIO may provide a replacement after verification.

Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.

TREKIO reserves the right to update shipping charges and delivery terms when required.

For shipping-related assistance:

Email: trekio2026@gmail.com
Phone / WhatsApp: 9355510189